REFUNDS, CORRECTIONS & CONSUMER RIGHTS

The file must
earn its keep.

The paid service is not yet open. No consultation charge or gift credit is created by using this demonstration, and the sample downloads are free.

When paid consultations open

The service will need to supply the described personalised case file and a working way to receive it. Missing delivery, an unreadable file, a material factual error or a report that does not match the purchased service must be investigated through Reception.

An appropriate remedy may include correction, redelivery, cancellation or a refund, depending on the circumstances and applicable Australian consumer rights. Personalisation does not remove those rights.

If the evidence is insufficient

A responsible report may identify uncertainty or ask for a specific clarification. That is different from silently delivering an incomplete file. If the service cannot responsibly fulfil the order, the customer must be offered an appropriate remedy.

What a consultation cannot promise

It cannot guarantee a species identification, a particular diagnosis or the survival of a plant. Clearly disclosed limits do not excuse failing to provide the service described at purchase.

How to request help

A verified support route and the exact order, correction and refund process will be published before checkout opens. Reception shows the current support status. This demonstration does not invent a monitored inbox or a response deadline.

Nothing on this page excludes or limits rights that cannot lawfully be excluded under the Australian Consumer Law.